(gtc) General Terms and Conditions

Book an appointment

By booking an appointment, the patient directly accepts the following announcement and treatment criteria.

Cancelled appointments

Appointments can be cancelled without any extra costs or fees until 24 hours before the booked appointment . The missed appointments or the ones cancelled with too short notice will be charged (on your personal account).

Costs of osteopathic therapy

It is calculated through the ‘tariff 590’. Tariff 590 is a list of outpatient supplementary medical services under supplementary insurance (VVG/LCA). The osteopathic services are billed according to intensity and complexity.
Rates are between CHF 13.00 and 18.00 every 5 minutes.

Assumption of osteopathy and etiopathy costs

Private insurance companies normally reimburse up to 70-90 percent of the costs for osteopathy services, in accordance with the Insurance Contract Act (VVG/LCA). In the case of accidents, the patient must check the payment of the costs with the accident insurance company.

Every patient is responsible for clarifying the assumption of the costs.

The osteopathic services are not covered from the obligatory health insurance.

Special deal

The potentially special conditions of the client and the fixed rate according to Tarmed (medical rates), can be discussed with the OCP management.

Note for practical consultations/ treatments out of the norm, will be charged extra according to the Tarmed data.

Meeting/ emergency practices hours, according to the normal work hours
Monday- Friday: 06.00 – 22.00
Saturday – Sunday: 06.00 – 16.00

Meeting/ emergency practices hours, beyond the normal work hours
Monday- Friday: 22.00 – 06.00
Saturday – Sunday: 22.00 – 06.00
Sunday and festive days 24/7


The invoices are usually issued by the medical insurance company. Invoices must be paid within the payment deadline, regardless of the health insurance reimbursement.

Memorising, exchange and protection of the client data

By booking the appointment, the client agrees to the following points:
1. Their clinical and administrative data can be stored in an electronic database

2. The necessary patient data may be passed on to the medical insurance company issuing the invoice, to the institutions responsible for its collection and to the competent state authorities.

3. Consultation of the patient’s medical records may be requested and, in the interest of the patient, may be transmitted to the doctor or other medical or paramedical persons, as well as to medical institutions.

4. Communication and correspondence may be made with health insurance companies regarding administrative and clinical data documented during treatment.

These points can be adapted to the will of the patient at any time without notice.